Support : Crowd Favorite

Support

Free Support Options

Frequently Asked Questions (FAQs)

Please take a look at the FAQs for answers to commonly asked questions.

Documentation

This online documentation may have been updated more recently than the documentation included with your download.

Support Forums

Discuss features, possible bugs, configuration issues, etc. with other users.

E-mail Support

Fill out the form below to receive support via e-mail.

Lost Your License Key?

Just put in your e-mail address get your license key by e-mail.

Lost Your Support Token(s)?

Just put in your e-mail address get your support token(s) by e-mail.

If you need support beyond these options, consider our premium support options. Read more about these options on the Premium Support page.

Premium Support Options

Buy a support token here

Phone Support

866-867-5241
Mon-Fri, 9am-6pm US Mtn Time
(Skype is available for international calls)

Phone support is only available as a premium support option; a support token is required for phone support.

If you'd like to schedule phone support in advance, please check the calendar then use the form below to request an available time.

Please note: if you call without a support token, your call will not be returned. Please see the Crowd Favorite phone policy for more information.

IM Support

A support token can be used to request support via IM (instant messenger) using the form below

IM support is offered via AOL, Yahoo!, Google Talk and MSN.

If you'd like to schedule IM support in advance, please check the calendar then use the form below to request an available time.

Priority E-mail Support

A support token can be used to request priority e-mail support using the form below, simply enter your support token in the appropriate field.

Priority support requests are handled on an ASAP basis, normally within 1-2 hours during normal business hours.

Applause

After a year and a half of meandering efforts that went nowhere, and two different web design firms, I was beginning to lose hope that we’d ever revamp our aging front end at RedMonk.com.

Enter Crowd Favorite, in the form of Alex King. In a few short weeks, he’d migrated us from Movable Type to WordPress (keeping our existing links functional), designed a meta-template for our blogs that can be easily reskinned on an individual basis, and introduced the brilliant header concept which links our disparate sites for better cross-promotion. And that was just the beginning.

Throughout the work on our blogs or the eventual reconstruction of our main website, Alex displayed just the right touch needed to shepherd us along. Those of you that have used design firms in the past are probably aware that they’re often at one extreme or the other: either unresponsive to feedback, or overly responsive. Finding someone that can walk that fine line is a rare gift, but Alex has it in spades.

Based on his substantial contributions to the WordPress community and solid history of building standalone web applications, his technical chops were no surprise. What I hadn’t realized was that they were coupled with the much less common ability to work effectively with even the most difficult of customers. Customers like us, who didn’t really know what we wanted, let alone how to get there.

If you happen to find yourself in the market for design and development services, then, just trust me when I tell you that you’re not going to do much better. I’d also tell you to just trust that he knows what he’s doing, but I think you’ll find that out on your own pretty quickly.

Stephen O’Grady, Principal Analyst and Co-founder, RedMonk

Featured Project

Addictomatic

Crowd Favorite did the front and back-end build of Addictomatic; a search site from Dave Pell. If we do say so ourselves, Addictomatic is a great example of a well-executed elegant interface.

We built Addictomatic on custom code from the ground up for performance reasons.